Introducing Our Winter Spring 2016 Lunch & Learn Courses
For the new, experienced or any front-line supervisor and manager, our Lunch & Learn series of classes will surely get you on track with your staff management plan. Lunch included and opportunity to network with area business professionals!
Resolving Conflict on the Frontlines
Conflict is an inevitable part of work. Whether between individuals or teams, at some point, conflict will arise and need to be addressed. But resolving conflict doesn’t need to be a negative experience, in fact, managing conflict can be a catalyst for positive change. This half-day program explores various work relationships and their impact on the employee, how business relationships can be managed to avoid unnecessary conflict, how to use effective resolution steps when conflict occurs, and how to deal with difficult people when managing conflict.
Apr 29 Fri 11:30 AM – 2:30 PM MIDD Learn More/Register
Assertiveness Skills
Assertiveness skills are crucial to professional development, as well as other aspects of life. You will learn to ask for what you need, handle confrontations gracefully, and how to put ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best.
May 20 Fri 11:30 AM – 2:30 PM MIDD Learn More/Register
Toughest Supervisor Challenges
When dealing with issues such as employee performance, personality clashes, and conflict, the truth is that there are no quick fixes. Successful supervisors know it takes time to do what’s best for the long-term success of the organization, its employees, and even themselves. They also know that they can overcome just about any challenge by exercising the “three keys”: realism, restraint, and resolve. The Toughest Supervisor Challenges gives both new and experienced managers the supervisory skills, tools, and techniques they need to evaluate the situation at hand and choose the appropriate response.
Apr 15 Fri 11:30 AM – 2:30 PM MIDD Learn More/Register
Navigating Difficult Conversations
Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied. As a Frontline Supevisor, you can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.
Jun 17 Fri 11:30 AM – 2:30 PM MIDD Learn More/Register