Nonverbal Communication, Dress, and Manner
Short Description: How customer service workers dress and behave often says more to the customer then the words these workers actually use. Sensing people’s needs through nonverbal communication is important because valuable information can be gained about a customer’s state of mind by paying attention to what you see and hear. Customer service workers who learn how to present themselves in a positive, professional light are much more likely to successfully meet the customer’s needs, which can result in exceptional customer service. This course discusses how dress, manners, and nonverbal communications impact the customer service experience. It is intended for a general business audience.
Instructor Description: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.