Happy Employees Give Better Service
Short Description: Well trained, empowered, satisfied employees are much more likely to deliver exceptional customer service. An old adage says that the “customer comes first.” But some companies are finding that placing their employee’s needs first actually leads to much better customer service. This is because a loyal, empowered, well trained, happy employee is much more likely to treat customers well when compared to unhappy employees. The key to exceptional customer service just might be high employee morale and satisfaction. This course discusses how keeping employees happy in turn makes customers happy. It is intended for a general business audience.
Instructor Description: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.