Handling Workplace Conflict
Short Description: This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
Instructor Description: This course has a “Mentor Expert” helpdesk feature. Learners have the ability to submit questions directly to an expert in the field they are studying.