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Ensuring Your Customers See a Heart for Service

July 20, 2021 @ 8:30 AM - July 20, 2021 @ 11:30 AM

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Come discover how the best companies are ensuring customers feel a heart for service! Truett Cathy, former CEO of Chick-Fil-A once said, “Nearly every moment of every day we have the opportunity to give something to someone else: our time, our love, our resources.” This quote encapsulates the role of a service industry professional. This interactive course provides insights into the latest customer service trends and how to mold those actions into your customer service. You’ll learn 7 keys to effective attitudes for service through service companies’ philosophies including Chick-Fil-A’s 2nd mile service, Southwest’s vision, and positivity from the Kid President. These inspirational and tactical skills will increase your ability to provide superior service.

Details

Date:
July 20, 2021
Time:
8:30 am - 11:30 am
Class / Program / Event Categories:
,

Organizer

LFCC Workforce Solutions
Phone:
540-868-7021
Website:
https://lfccworkforce.com/

Venue

LFCC Middletown Campus
173 Skirmisher Lane
Middletown, VA 22645 United States
+ Google Map
Phone:
540-868-7021