Ensuring Your Customers See a Heart for Service
July 20, 2021 @ 8:30 AM - July 20, 2021 @ 11:30 AM
Come discover how the best companies are ensuring customers feel a heart for service! Truett Cathy, former CEO of Chick-Fil-A once said, “Nearly every moment of every day we have the opportunity to give something to someone else: our time, our love, our resources.” This quote encapsulates the role of a service industry professional. This interactive course provides insights into the latest customer service trends and how to mold those actions into your customer service. You’ll learn 7 keys to effective attitudes for service through service companies’ philosophies including Chick-Fil-A’s 2nd mile service, Southwest’s vision, and positivity from the Kid President. These inspirational and tactical skills will increase your ability to provide superior service.