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Disney’s Approach to Quality Service

March 28, 2019 @ 8:30 am - 4:30 pm

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Excellent service does not simply come from a friendly transaction or helpful technology_it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place, and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than Disney. With a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.

Details

Date:
March 28, 2019
Time:
8:30 am - 4:30 pm
Class / Program / Event Category:

Organizer

LFCC Workforce Solutions
Phone:
540-868-7021
Website:
https://lfccworkforce.com/

Venue

LFCC Middletown Campus
173 Skirmisher Lane
Middletown, VA 22645 United States
+ Google Map
Phone:
540-868-7021