Disney’s Approach to Quality Service
March 28 @ 8:30 am - 4:30 pm
Lord Fairfax Community College Workforce Solutions Welcomes Disney Institute to Middletown, Virginia
Excellent service does not simply come from a friendly transaction or helpful technology⏤it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place, and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than Disney. With a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.
The one-day event will allow area professionals to begin to examine how they can differentiate their service to become a provider of choice and understand the processes necessary to develop a culture that consistently delivers that exceptional service. This day of Disney Institute training uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide. The course is beneficial to any leader or employee interested in learning how to improve the customer experience and raise the service standards within their own organization.