Patient Service Representative Program Frequently Asked Questions

What is involved with this class?

  • This class is 30 hours of classroom instruction. It is a very fast paced class that requires several hours of reading, completing homework and studying outside of the classroom.

Are there any prerequisites for this class?

  • Yes, Medical Terminology is required before taking this class.

If I have taken a much more extensive Medical Terminology class, do I have to take it again?

  • Students may request to test out of taking this class before registration for the PSR class. Students will be given a quiz to see if they possess the knowledge required to be successful without taking the class. If students pass and they feel comfortable with the content, they will not be required to take the course. Students will make an appointment at the testing center to take this. It will only be a 5-10 minute fill in the blank quiz.

In the past, Medical Terminology was offered as a part of the class online, why is it a separate class now?

  • After listening to the recommendations of previous students and instructors and careful consideration, this change was made. Students wanted this class to be offered in the classroom rather than online. They wanted to learn this information outside of the regular class. They felt it was just too much content to learn it all at the same time. The online class required a significant amount of discipline and a different style of learning. Moving forward, the only way that this class will be offered will be in the classroom.

When will I take the exam?

  • The exam is usually one week after the last class has ended.

Where will I take the exam?

  • The exam is at the LFCC campus (Middletown, or Fauquier – based on where you took the class). All details pertaining to testing will be given to you a few weeks before the end of the class.

Is there a lot of homework outside of class?

  • There are several chapters of reading that have to be done between each class. There is a significant amount of material that needs to be studied and memorized in preparation for the National Certification. Time Management skills will be important. Students have been successful in the past with covering this amount of material in 10 class sessions.

Is the exam written? Is it on the computer or is on paper?

  • The exam is online and is all done on the computer. Everything is “written” and there are no auditory sections.

What is the NHA and what credential can I earn?

  • The NHA is the National Healthcareer Association is a credentialing organization focused on helping individuals and healthcare businesses make a meaningful, positive impact. By completing this course, you are eligible to take the Certified Medical Administrative Assistant exam (CMAA).


What kinds of jobs can I look for if I have this credential?

  • There are many different titles for someone with this training. Patient Services Representative, Medical Office Specialist, Medical Secretary, Patient Service Specialist, Admissions Coordinator are all commonly used titles that would use this training.


Could I work in different types of offices with this training?

  • Yes, there are wide ranges of “medical” offices looking for someone with this training (dental, chiropractic, etc).


If I have to retake the exam, how do I do that?

  • You will need to contact the main office at Workforce Solutions regarding this request. A test can be scheduled approximately 3 weeks before a new testing date. All retakes are at the expense of the student.


Why is this class called the “Patient Service Representative” (PSR) program when the material references a Medical Administrative Assistant (CMAA) and I will take the CMAA certification exam?

  • Upon careful review from previous instructors, students and employers, it was decided that this title best reflects the job titles in this area. Previous students and instructors felt that the CMAA title for the class was confusing to students when they were researching jobs.