Patient Service Representative Program Frequently Asked Questions

What is involved with this class?

  • This class is 36 hours of classroom instruction. It is a very fast paced class that requires several hours of reading, completing homework and studying outside of the classroom.

Are there any prerequisites for this class?

  • Yes, Medical Terminology is required before taking this class.

If I have taken a much more extensive Medical Terminology class, do I have to take it again?

  • Students may request to test out of taking this class before registering for the PSR class. Students will be given a quiz to see if they possess the knowledge required to be successful without taking the class. If students pass and they feel comfortable with the content, they will not be required to take the course. It will only be about a minute fill-in-the-blank 50 question quiz. Just reach out to our operations team to set this up.

Why is Medical Terminology a separate class and not included in the class?

  • There are several reasons. One reason is that some students already have this information and don’t want to take it again. They prefer the test out option. Other students wanted to learn this information outside of the regular class. They felt it was just too much content to learn it all at the same time as the PSR class. Some students also wanted to take this for their own benefit or for a foundation for other classes. Lastly, others want to “try out” a shorter course to see if they have any interest in the medical field before committing to a longer, credentialed class.

Is there a lot of homework outside of class?

  • There are several chapters of reading that have to be done between each class. There is a significant amount of material that needs to be studied and memorized in preparation for the National Certification. Time Management skills will be important.

What is the NHA and what credential can I earn?

  • The NHA is the National Healthcareer Association is a credentialing organization focused on helping individuals and healthcare businesses makes a meaningful, positive impact. By completing this course, you are eligible to take the Certified Medical Administrative Assistant exam (CMAA).


What kinds of jobs can I look for if I have this credential?

  • There are many different titles for someone with this training. Patient Services Representative, Medical Office Specialist, Medical Secretary, Patient Service Specialist, Admissions Coordinator are all commonly used titles that would use this training.


Could I work in different types of offices with this training?

  • Yes, there are wide ranges of medical offices looking for someone with this training (dental, chiropractic, etc).


If I have to retake the exam, how do I do that?

  • If a student needs to schedule a retest, all of that information will be given to them after they test. The retest is $117 and at the expense of the student.


Why is this class called the “Patient Service Representative” (PSR) program when the material references a Medical Administrative Assistant (CMAA) and I will take the CMAA certification exam?

  • Upon careful review from previous instructors, students and employers, it was decided that this title best reflects the job titles in this area. Previous students and instructors felt that the CMAA title for the class was confusing to students when they were researching jobs.